Work Experience

Software Engineer

Creative Electron Inc.

July 2019 — March 2024

During my five years as a Software Engineer at Creative Electron Inc., I advanced the company's software solutions and technological capabilities. My role evolved significantly, allowing me to take on greater responsibilities and contribute to various aspects of the company’s operations.

Key Achievements and Responsibilities:

  • Autonomous Problem-Solving:

    • Operated with near-complete autonomy in developing methodologies to solve complex customer requests, ensuring that solutions were effective and approved by management.

    • Innovated and implemented solutions for diverse challenges using a wide array of tools and technologies.

  • Software Maintenance and Version Control:

    • Managed software updates and maintained previous builds, ensuring version control across multiple customers with unique requirements.

    • Ensured seamless integration and functionality for different customer environments, maintaining high standards of software reliability.

  • Documentation and Manuals:

    • Authored and updated user and service manuals for each system, providing clear and comprehensive guides for end-users and service personnel.

    • Ensured documentation was up-to-date and reflective of the latest software enhancements and features.

  • Machine Learning Integration:

    • Focused on training and integrating emerging Machine Learning algorithms, including Vision Pro Deep Learning, to enhance the company's software capabilities.

    • Applied ML techniques to improve image analysis and object detection functionalities, contributing to more advanced and efficient systems.

  • Full-Stack Development:

    • Led full-stack development of applications for X-ray machines, including designing customer-facing UIs, developing backend code for image analysis, and managing data storage in defined repositories or databases.

    • Ensured a seamless user experience by integrating front-end and back-end components effectively.

  • Field Testing and Customer Support:

    • Conducted on-site field testing and installation of X-ray systems, ensuring operational efficiency and resolving any issues that arose post-deployment.

    • Provided technical support to clients, enhancing customer satisfaction through prompt and effective problem resolution.

  • Project Management and Team Collaboration:

    • Managed multiple projects from planning through execution and delivery, ensuring timely completion within scope.

    • Collaborated with cross-functional teams, including hardware engineers, sales, and customer support, to deliver comprehensive and cohesive solutions.

  • Mentorship and Team Development:

    • Mentored junior developers and interns, offering guidance to enhance their skills and foster effective team contributions.

    • Promoted a collaborative and inclusive team environment, encouraging knowledge sharing and continuous improvement.

  • Customer-Centric Development:

    • Engaged directly with clients to understand their needs, translating requirements into technical solutions that exceeded expectations.

    • Customized software solutions to fit specific client use cases, demonstrating a strong commitment to customer satisfaction.

Through my tenure at Creative Electron Inc., I developed a deep expertise in software engineering, with a versatile skill set spanning development, testing, fieldwork, project management, and team leadership. My contributions significantly impacted the company’s success, and I am eager to bring this experience and dedication to new challenges in the software engineering field.

Software Developer Intern

Creative Electron Inc.

June 2018 — July2019

As a Software Development Intern at Creative Electron Inc., a dynamic X-ray manufacturing and software startup, I gained hands-on experience in a fast-paced and multifaceted role. With a small team of four developers, my internship was less about structured learning and more about contributing directly to the company's objectives through a wide array of responsibilities and challenges.

Key Achievements and Responsibilities:

  • Rigorous Software Testing:

    • Conducted comprehensive usage testing of deployed software to ensure functionality across all use cases, identifying and documenting bugs and performance issues to support the development team in delivering reliable software.

  • Research and Development:

    • Undertook freeform R&D projects to explore new technologies that could enhance our systems. For instance, I researched and implemented Docker for faster deployment processes and evaluated Matlab as an alternative for object detection in X-ray images.

    • Presented findings and recommendations to the development team, contributing to informed decision-making about technology adoption.

  • Field Testing and Data Collection:

    • Participated in on-site field testing and data collection at customer locations, gathering crucial data to inform software improvements and ensure system accuracy.

    • Installed systems and provided on-site technical support, addressing software issues in real-time to minimize downtime and enhance customer satisfaction.

  • Versatile Problem-Solving:

    • Took on a variety of tasks as needed, demonstrating adaptability and a proactive approach to problem-solving. This included troubleshooting, developing ad-hoc solutions, and managing multiple responsibilities simultaneously.

    • Operated with minimal supervision, developing independent solutions and learning to navigate complex technical challenges autonomously.

  • Collaboration and Communication:

    • Worked closely with a small, tight-knit team of developers, fostering effective communication and collaboration to achieve common goals.

    • Engaged with mentors for guidance while taking ownership of my tasks and contributing meaningfully to the team's success.

This internship provided a robust and diverse learning experience, equipping me with practical skills in software testing, R&D, fieldwork, and independent problem-solving. My time at Creative Electron Inc. taught me to thrive in high-pressure environments and to approach challenges with creativity and resourcefulness, making me a well-rounded and versatile candidate for future software development roles.

Game Operator

HB Leisure (Legoland California)

June 2014 — August 2017

As a Game Operator at Legoland, I transformed a traditionally introverted nature into a vibrant and successful customer-facing role. My responsibilities included engaging with guests, facilitating game participation, and ensuring an enjoyable experience, which helped me develop exceptional interpersonal and customer service skills.

Key Achievements and Responsibilities:

  • Customer Engagement and Entertainment:

    • Transitioned from an introverted individual to a dynamic, engaging host, effectively interacting with guests and ensuring a positive experience.

    • Regularly had returning customers who specifically sought me out, demonstrating a strong personal connection and memorable impact on guests.

  • Autonomy and Sales Success:

    • Operated with significant autonomy, creating and executing unique promotional deals that drove customer participation while maintaining fairness and profitability.

    • Consistently met and exceeded monetary goals, earning bonuses even at stations typically not known for high sales.

  • Adaptability and Strategic Thinking:

    • Demonstrated flexibility by successfully operating various games, each requiring unique strategies and customer engagement techniques.

    • Developed and implemented different strategies for each game, tailoring demonstrations and explanations to customers of all ages, enhancing their understanding and enjoyment.

  • Customer Service Excellence:

    • Provided clear explanations of game rules and managed customer expectations, ensuring a smooth and enjoyable experience for all participants.

    • Handled rule violations diplomatically and resolved customer complaints effectively, maintaining a positive atmosphere.

  • Financial Accuracy and Integrity:

    • Maintained impeccable financial accuracy, consistently returning with the correct amount of money in my till, reflecting my attention to detail and integrity.

This role at Legoland honed my ability to connect with diverse groups of people, manage customer interactions, and achieve sales targets through creative and autonomous decision-making. These experiences have equipped me with a unique blend of technical and interpersonal skills, making me an effective and adaptable team member in any environment.